Real scenarios. Real results.

Watch HoldKey Handle the Hard Stuff

Three situations every landlord dreads. Here's exactly what HoldKey does — so you don't have to.

🚨
Scenario 01 — Emergency

2am Burst Pipe

Your tenant texts in the middle of the night about water pouring through the ceiling. You're asleep. HoldKey isn't.

1
2:07am — Tenant message received
Tenant contacts HoldKey
Sarah at Unit 4 sends a text via the HoldKey tenant line.
"Hi, there's water coming through my ceiling and it's getting worse. I don't know what to do."
2
2:07am — Instant triage
HoldKey classifies as P1 emergency
AI assesses: active water leak, risk of structural damage and electrical hazard. Classified as urgent — emergency plumber required immediately. Out-of-hours rate pre-authorised up to $350.
3
2:09am — HoldKey responds to tenant
Tenant calmed. Immediate instructions sent.
HoldKey replies in under 2 minutes with clear steps.
"Sarah, I've got this. Please locate the water shutoff valve — usually under the kitchen sink or near the metre box — and turn it off. I'm calling an emergency plumber right now. They'll be there within the hour. Stay out of any rooms with water near power points."
4
2:11am — Tradesperson dispatched
Emergency plumber contacted & confirmed
HoldKey calls your preferred emergency contact, AllStar Plumbing. ETA confirmed: 45 minutes. Tenant notified with plumber's name and estimated arrival.
5
3:02am — Plumber on site
HoldKey coordinates access & updates
HoldKey confirms entry with tenant, provides plumber with property notes. Source identified: burst flexi hose behind toilet. Replaced on-site. Incident documented with photos.
6
7:30am — Your morning report
You wake up to a clean summary
HoldKey emails you a full incident report before you've had coffee.
"Overnight incident at Unit 4 — burst flexi hose, resolved by 3:15am. Plumber cost: $290. Tenant satisfied. Photos attached. No follow-up required."
✓
Result
Emergency resolved. You slept through it.
Tenant cared for, damage contained, tradesperson coordinated, report filed — all without a single call to you.
✓ Resolved in 68 minutes 0 calls to landlord Full audit trail
💳
Scenario 02 — Rent Collection

Late Rent & Recovery

Rent was due Monday. It's Thursday. You hate chasing money, and you shouldn't have to. HoldKey handles the awkward part.

1
3 days before due date
Friendly reminder sent automatically
HoldKey sends a warm, professional nudge to the tenant — no action needed from you.
"Hi James, just a heads up that your rent of $2,200 is due this Monday the 14th. Payment details are the same as always. Let me know if anything has changed."
2
Due date — payment not received
HoldKey flags overdue rent
No payment detected by end of business Monday. HoldKey marks the tenancy as overdue and starts the escalation sequence automatically — within the NSW Tenancy Act guidelines.
3
Day 1 overdue — follow-up sent
Firm but respectful message
HoldKey escalates the tone slightly while keeping it professional.
"Hi James, your rent payment of $2,200 was due yesterday and hasn't come through yet. If there's been an issue with your transfer, please let us know today. If you're having difficulty, we'd like to help find a solution early."
4
Day 3 overdue — tenant responds
HoldKey negotiates a payment plan
Tenant replies that they're short this week but can pay in two instalments. HoldKey confirms a structured catch-up plan — both instalments, specific dates, recorded in the tenancy notes.
5
Day 7 — first instalment due
Reminder sent, payment confirmed
HoldKey automatically reminds James of the agreed payment. He pays. HoldKey confirms receipt and updates the ledger.
6
Day 14 — you check your weekly report
Full rent recovered, tenancy in good standing
Your weekly summary shows the late rent, the payment plan agreed, and confirmation that all arrears are cleared. No legal action needed.
✓
Result
Rent recovered. Relationship preserved. Zero stress.
HoldKey handled every message, tracked every payment, and kept you informed — without you having to send a single awkward text.
✓ 100% rent recovered 0 messages from landlord NSW Tenancy Act compliant
📋
Scenario 03 — Lease Management

Lease Renewal & Rent Review

Lease expires in 90 days. Market rent has moved. You want to keep a good tenant but not leave money on the table. HoldKey does the whole process.

1
90 days before expiry — HoldKey alerts you
Renewal window opens
HoldKey detects the upcoming lease end date and emails you a market analysis for the property.
"Your lease at 22 Balmoral Ave expires 14 June. Current rent: $560/wk. Comparable properties in Sutherland are achieving $595–$615/wk. I recommend offering renewal at $590/wk — competitive but 5.4% above current. Draft notice ready when you approve."
2
You approve the proposed rent in one click
HoldKey prepares the renewal notice
You reply "yes" (or click Approve in your dashboard). HoldKey drafts the Section 42 rent increase notice and 12-month renewal agreement, pre-filled with correct dates and the new rent amount.
3
60 days before expiry — notice sent
Formal notice delivered to tenant
HoldKey sends the renewal offer to the tenant with the new rent, new term, and a response deadline. Minimum notice periods met per NSW Tenancy Act.
"Hi Emma, your lease at 22 Balmoral Ave expires 14 June. I'd love to offer you a renewal at $590/wk on a 12-month term. Please let me know by 1 May if you'd like to proceed. Happy to answer any questions."
4
Tenant counters via message
HoldKey handles the negotiation
Emma replies she's happy to renew but would like to stay at $575/wk. HoldKey summarises the counter-offer for you and suggests a response: accept at $580/wk split the difference, within your pre-approved range.
5
Agreement reached — $580/wk
Lease signed & lodged
HoldKey sends the final lease agreement for digital signature, confirms receipt, and updates the tenancy record. Lease dates, rent amount, and next review date all updated automatically.
6
14 days before expiry
Bond & compliance checks completed
HoldKey verifies the bond is correctly lodged with NSW Fair Trading, confirms smoke alarm check is current, and flags any upcoming compliance dates (pool cert, electrical safety) in your calendar.
✓
Result
Good tenant retained. 3.6% rent increase secured.
Full renewal cycle handled end-to-end. You made one decision — approving the rent. HoldKey did everything else.
✓ Tenant retained +$20/wk secured Fully compliant renewal
Start Today

Your properties managed. Your time back.

First property free for 2 months, then $45/month. No lock-in. Cancel anytime. Set up in under 5 minutes.

$45
per property / month · billed in AUD
  • ✓ 24/7 tenant communications
  • ✓ Emergency maintenance coordination
  • ✓ Automated rent reminders & follow-ups
  • ✓ Lease renewal management
  • ✓ NSW compliance tracking
  • ✓ Weekly owner reports
Start Managing Your Properties →

No lock-in · Cancel anytime online · Secure checkout via Stripe